Terms of service

Terms & Conditions

1. Introduction

Welcome to Skye Limo. These Terms & Conditions govern your use of our website and chauffeur services. By accessing our website, requesting a quotation, or booking any of our transportation services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using our website or booking our services.

2. Our Services

Skye Limo provides premium chauffeur-driven transportation services across Dubai and the UAE, including:

  • Chauffeur Services
  • Airport Transfers
  • Luxury Van Rental
  • Corporate Transportation
  • Stretch Limousine Rental
  • Event Transportation
  • Hotel Transfers
  • VIP Transportation
  • Business Travel
  • Hourly & Full-Day Chauffeur Services

All services are subject to vehicle availability and operational requirements.

These Terms & Conditions apply to all current and future services offered through the Skye Limo website, including any new chauffeur, transportation, mobility, tourism, travel, or related services introduced from time to time.

Services may be provided directly by Skye Limo, or through its affiliated companies, authorized partners, or approved service providers, where applicable. Regardless of the service provider, all bookings made through the Skye Limo website or official booking channels remain subject to these Terms & Conditions.

3. Booking Confirmation

  • All bookings are subject to vehicle and chauffeur availability.
  • A reservation is considered confirmed only after receiving written confirmation from Skye Limo or successful payment, where applicable.
  • Customers are responsible for reviewing all booking details before the scheduled service.
  • Skye Limo reserves the right to upgrade customers to a higher vehicle category at no additional charge when operationally necessary.

4. Customer Responsibilities

Customers agree to:

  • Provide accurate pickup and destination details.
  • Provide correct contact information.
  • Be ready at the agreed pickup time.
  • Treat the chauffeur and vehicle respectfully.
  • Follow all applicable UAE laws during the journey.
  • Avoid smoking, consuming prohibited substances, or engaging in unlawful behavior inside the vehicle unless specifically permitted.
  • Accept responsibility for any damage caused to the vehicle due to negligence or misuse.

5. Pricing

  • Prices vary depending on vehicle type, booking duration, travel distance, pickup location, season, and special event demand.
  • Additional charges may apply for:
    • Extended waiting time
    • Additional stops
    • Extra mileage
    • Parking fees
    • Salik (road tolls), where applicable
  • All quoted prices are provided in the applicable currency and include VAT where required by UAE law.

6. Payments

We accept secure payments through:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Bank Transfer
  • Secure Payment Link

Payment requirements may vary depending on the booking type and vehicle selected.

7. Changes to Bookings

Customers may request amendments to confirmed bookings, including pickup time, location, or vehicle preference, subject to availability.

While we will make every reasonable effort to accommodate requested changes, modifications cannot always be guaranteed.

8. Chauffeur Waiting Time

  • Airport pickups include complimentary waiting time in accordance with the selected service.
  • Waiting time begins from the scheduled pickup time or monitored flight arrival, where applicable.
  • Additional waiting time may incur extra charges based on our current pricing policy.

9. Limitation of Liability

While we strive to provide reliable and punctual transportation, Skye Limo shall not be held liable for delays or service interruptions resulting from circumstances beyond our reasonable control, including but not limited to:

  • Heavy traffic
  • Road closures
  • Weather conditions
  • Flight delays or cancellations
  • Government restrictions
  • Public events
  • Force majeure events

Our liability shall be limited to the extent permitted under applicable law.

10. Lost Property

Customers are encouraged to check the vehicle before leaving.

Items found inside our vehicles will be stored for a reasonable period whenever possible. Customers should contact our team promptly if they believe personal belongings have been left behind.

Skye Limo is not responsible for items that cannot be recovered.

11. Website Use

By using our website, you agree not to:

  • Submit false or misleading booking requests.
  • Attempt unauthorized access to our systems.
  • Disrupt website functionality.
  • Copy or misuse website content without permission.
  • Use the website for unlawful or fraudulent purposes.

12. Intellectual Property

All content displayed on this website, including but not limited to:

  • Logos
  • Branding
  • Text
  • Images
  • Graphics
  • Icons
  • Website design
  • Layout
  • Trademarks

is the property of Skye Limo or its respective licensors and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

13. Privacy

Your privacy is important to us.

Please review our Privacy Policy for detailed information regarding the collection, use, storage, and protection of your personal information.

14. Cancellation & Refunds

By confirming a booking through our website, WhatsApp, social media channels, email, telephone, or in person at our office, you agree that the selected vehicle will be reserved exclusively for your requested date and time.

As a result, all confirmed bookings are non-refundable, regardless of the reason for cancellation. Once a reservation has been confirmed, no refunds will be issued, as the vehicle has been allocated exclusively for your booking.

Customers may request modifications to their reservation, including changes to the booking date or time, up to 72 hours (3 days) before the scheduled service, subject to vehicle availability. Any modification may result in a revised rental price based on the updated booking details.

Where applicable, any approved booking credit must be used within three (3) months from the original cancellation date. Credits remaining unused after this period will automatically expire.

If you have any questions regarding cancellations, booking modifications, or your reservation, please contact us at book@skyevip.com.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts of the United Arab Emirates.